Juárez Díaz, CatalinaJuárez Díaz, Catalina; 0000-0002-8079-5039Téliz Padilla, Mónica Carolina2026-06-162026-06-162025-12-03https://hdl.handle.net/20.500.12371/33002"Nowadays, the use of Information and Communication Technology (ICT) platforms in language learning is crucial due to their potential to improve the acquisition of a new language. Nevertheless, the effectiveness in improving listening skills in intermediate English as a Foreign Language (EFL) is not good. This study explores challenges and examines the impact of different ICT platforms on listening skills at the Faculty of Languages at the Benemérita Universidad Autónoma de Puebla (BUAP). Eng et al. (2020) mention that ICTs facilitate new learning strategies and encourage social interaction and critical thinking. Based on the methods, this study includes a mixed methods approach; the research considers quantitative and qualitative data using questionnaires and semi-structured interviews for twenty intermediate students. This study investigates the challenges encountered in learning experiences and evaluates the integration of ICT platforms to improve listening. Previous results indicate that some platforms influenced students’ listening comprehension because they can gather materials in real language and informal speech. However, students report challenges, such as different accents and fast speech, in many contexts. To summarize, ICT platforms are vital to enhancing listening skills, but research is needed to inspect specific platforms and how learners implement them when they are learning the English language. Future studies should investigate the integration of ICT platforms and personalized learning strategies to address individual listening challenges more effectively".pdfengHUMANIDADES Y CIENCIAS DE LA CONDUCTAFilología y lengua inglesa--Inglés moderno--Lengua--Estudio y enseñanzaTeoría y práctica de la educación--Enseñanza (Principios y práctica)--Tecnología educativaTeoría y práctica de la educación--Enseñanza (Principios y práctica)--Ayudas y dispositivos didácticosComprensión auditiva--Estudio y enseñanzaInstrucción basada en la webTesis de licenciaturaopenAccess