Salas Serrano, Leticia AraceliSALAS SERRANO, LETICIA ARACELI; 396108Flores Toscano, María Oliva2020-12-182020-12-182018-04https://hdl.handle.net/20.500.12371/9764"This research is a qualitative case study that follows the ESP (English for Specific Purposes) methodology. ESP bases its methodology on identifying the specific needs of a group. The base of the study is a group of graduate students from a program in English Teaching who decide to explore a different field as their temporary job. Being in a different field, the idea of using ESP to train them for that specific job proved to be useful. ESP aims at fulfilling the learners´ needs of the participants, who work in the customer service department in a money transfers call center and family remittance. The research shows the identification process of the needs and the development of a proposal of a syllabus that is focused on the learners´ needs of the language. The study shows that ESP can be of value in designing a syllabus that meets the specific requirements of learners in order to help them achieve their professional or personal goals."pdfengHUMANIDADES Y CIENCIAS DE LA CONDUCTAInglés--Estudio y enseñanzaPragmática (Lingüística)Lenguaje y lenguas--Estudio y enseñanzaCapacidad comunicativaTesis de licenciaturaopenAccess