Browsing by Author "Vargas Cano, Liliana"
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Tesis de licenciatura An ESP needs analysis for T-systems costumer service specialists(2015-11) Vargas Cano, Liliana“According to the Association of Departments of Foreign Languages, learning a new language always gives students a wide opportunity to get a better and, in some cases, well-paid job. This research is about LEI Students who have decided to explore new and different opportunities in another field of work rather than teaching a language or translation. This research focused on Facultad de Lenguas alumni who have found a different job opportunity out of the field of teaching because they are well prepared both linguistic and pedagogically. Their field of work is that of customer service assistant or manager. This research is based on a personal work experience. I work as customer specialists in a company called T-systems giving support in different areas such as Service Desk, Finance Team, CCO (Servers specialists) and as part of the BO. At the beginning, it was difficult to perform activities in these areas because, even when we are able to perform linguistically, there were activities related to technology and customer services of IT, that we did not know and we had to be trained. However, we were asked to do these activities because we spoke English”