An ESP Course for a Call Center of a money exchange company

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2018-04
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"This research is a qualitative case study that follows the ESP (English for Specific Purposes) methodology. ESP bases its methodology on identifying the specific needs of a group. The base of the study is a group of graduate students from a program in English Teaching who decide to explore a different field as their temporary job. Being in a different field, the idea of using ESP to train them for that specific job proved to be useful. ESP aims at fulfilling the learners´ needs of the participants, who work in the customer service department in a money transfers call center and family remittance. The research shows the identification process of the needs and the development of a proposal of a syllabus that is focused on the learners´ needs of the language. The study shows that ESP can be of value in designing a syllabus that meets the specific requirements of learners in order to help them achieve their professional or personal goals."
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