An ESP Course for a Call Center of a money exchange company

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dc.audiencegeneralPublices_MX
dc.contributorSalas Serrano, Leticia Araceli
dc.contributor.advisorSALAS SERRANO, LETICIA ARACELI; 396108
dc.contributor.authorFlores Toscano, María Oliva
dc.date.accessioned2020-12-18T15:33:00Z
dc.date.available2020-12-18T15:33:00Z
dc.date.issued2018-04
dc.description.abstract"This research is a qualitative case study that follows the ESP (English for Specific Purposes) methodology. ESP bases its methodology on identifying the specific needs of a group. The base of the study is a group of graduate students from a program in English Teaching who decide to explore a different field as their temporary job. Being in a different field, the idea of using ESP to train them for that specific job proved to be useful. ESP aims at fulfilling the learners´ needs of the participants, who work in the customer service department in a money transfers call center and family remittance. The research shows the identification process of the needs and the development of a proposal of a syllabus that is focused on the learners´ needs of the language. The study shows that ESP can be of value in designing a syllabus that meets the specific requirements of learners in order to help them achieve their professional or personal goals."es_MX
dc.folio258818TLes_MX
dc.formatpdfes_MX
dc.identificator4es_MX
dc.identifier.urihttps://hdl.handle.net/20.500.12371/9764
dc.language.isoenges_MX
dc.matricula.creator201107144es_MX
dc.rights.accesopenAccesses_MX
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0es_MX
dc.subject.classificationHUMANIDADES Y CIENCIAS DE LA CONDUCTAes_MX
dc.subject.lccInglés--Estudio y enseñanzaes_MX
dc.subject.lccPragmática (Lingüística)es_MX
dc.subject.lccLenguaje y lenguas--Estudio y enseñanzaes_MX
dc.subject.lccCapacidad comunicativaes_MX
dc.thesis.careerLicenciatura en la Enseñanza Del Ingléses_MX
dc.thesis.degreedisciplineÁrea de Ciencias Sociales y Humanidadeses_MX
dc.thesis.degreegrantorFacultad de Lenguases_MX
dc.thesis.degreetoobtainLicenciado (a) en la Enseñanza del Ingléses_MX
dc.titleAn ESP Course for a Call Center of a money exchange companyes_MX
dc.typeTesis de licenciaturaes_MX
dc.type.conacytbachelorThesises_MX
dc.type.degreeLicenciaturaes_MX
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